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Polycom VVX 500 / 501 Setup and Touch Interface Guide
The Polycom VVX 500/501 replaces hard line keys with a color touchscreen: line, BLF, and park assignments appear as on-screen tiles, and call controls are touch targets. Everything the VVX 400 does with keys, the 500 does with taps — the flows are otherwise identical.
Touch flows
Task | Gesture |
|---|---|
Answer | Tap Answer (or lift handset) |
Transfer (attended) | Tap Transfer → dial → announce → Transfer |
Transfer (blind) | Tap Transfer → Blind → dial → Send |
Conference | Tap Confrnc → dial → Confrnc |
Park / retrieve | Tap the park tile (lit = occupied) |
DND | Tap DND on the idle screen |
Swipe between screens | Home, lines, calls views |
Reading the tiles
Tiles carry the same status colors as physical BLF keys — green idle, red busy, flashing ringing. The lines view scrolls; heavy BLF layouts benefit from the paired expansion module rather than deep scrolling.
Resets and provisioning
Family procedures apply — see the VVX series page. Touch-model note: the boot-time factory reset uses the four corner touch-targets of the countdown screen instead of keypad digits.
Quick fixes
- Unresponsive screen: reboot (unplug 10 s). Persistent ghost-touch after reboot is hardware — swap the unit.
- Tiles missing/blank: the phone likely lost provisioning — check registration.
Related articles
Last reviewed August 6, 2026. Still stuck? Contact Signal Support from your portal — include what you expected, what happened instead, and one example phone number or extension.