What is call park and how is it different from hold?

Use call park on a VoIP system - place a call in a shared slot, announce it, and retrieve it from any phone; how park differs from hold.

How do I pick up a parked call from another desk?

Use call park on a VoIP system - place a call in a shared slot, announce it, and retrieve it from any phone; how park differs from hold.

Support Center / Using Your Phone

Parking a Call and Picking It Up from Any Phone

Call park places a caller in a shared numbered slot that any phone in the office can retrieve — unlike hold, which keeps the call locked to your own phone. Park is the right tool for "call for Dr. Stein, line 1" moments: park, announce, and whoever's closest picks up.

Park a call

With a park key: during the call, press an unlit Park line key. It lights, showing the slot is occupied.
Without a key: transfer the call to a park slot number (your administrator publishes the slot numbers, commonly 701, 702, ...).

Then announce it — in person, by page, or however your office signals.

Retrieve a parked call

Press the lit Park key on any phone, or
Dial the slot number from any phone.

First phone to grab it gets the call; the slot clears.

What happens if nobody picks up

A parked call rings back after a timeout (set by your administrator; commonly several minutes) so callers are never stranded in a slot. If a park key blinks persistently, someone's caller is waiting — grab it.

Park vs. hold vs. transfer

You want	Use
Caller waits, only you will resume	Hold
Caller waits, someone else will take it, you don't know who	Park
Caller goes to a specific person	Transfer

Last reviewed August 6, 2026. Still stuck? Contact Signal Support from your portal — include what you expected, what happened instead, and one example phone number or extension.