Call Routing
- Time Conditions — Schedules That Drive Call RoutingCreate time conditions for business hours, lunch, weekends - how matching order works, the all-times catch-all, and testing schedule boundaries.
- Understanding Routes — How Inbound Calls Find Their DestinationHow call routing works - routes as ordered steps inside time conditions, terminal destinations, and the mental model behind every inbound call path.
- Managed Routes — Manual Day/Night Mode for Your PhonesUse managed routes for manual open-closed control - toggle day, night, and temporary modes from the portal or a phone code, versus automatic schedules.
- Holiday Routing — Closures Without Morning-Of PanicPre-schedule holiday call routing - a holiday time condition above business hours, a dedicated greeting, and the annual maintenance ritual.
- Building a Business-Hours Route — Open, Closed, and LunchBuild the standard business-hours call flow - open hours to a menu or front desk, closed hours to after-hours voicemail, with a lunch variant.