Support Center / Phone Numbers
Pointing a Phone Number at a Destination
Every phone number (DID) on your account points at exactly one destination: an extension, an auto attendant menu, a route with business-hours logic, a conference bridge, or an external forwarding target. Changing where a number leads is a single dropdown — the change takes effect on the next inbound call.
Set a number's destination
- Go to Settings → Phone Numbers.
- Select the number.
- Choose the destination type and target:
Destination | Use when |
|---|---|
Extension | The number is someone's direct line |
Auto attendant | Callers should hear a menu ("press 1 for...") |
Route | Different behavior by time of day / holidays |
Conference | The number is a dial-in bridge |
Call forwarding | Send calls off-system (an answering service, a mobile) |
- Save, then place a test call from a mobile phone.
Direct lines vs. main numbers
The standard pattern: the main number points at a route (which applies business hours, then a menu or the front desk), while direct numbers point straight at individual extensions. A caller's dialed number — not the extension that eventually rings — determines which pattern applies, so both can coexist on one system freely.
Auditing your numbers
The Phone Numbers list shows every DID and its destination. Review the unassigned filter periodically: numbers pointing nowhere ring dead air for callers. Every number you pay for should either route somewhere real or be documented as parked-on-purpose.
Related articles
Last reviewed August 6, 2026. Still stuck? Contact Signal Support from your portal — include what you expected, what happened instead, and one example phone number or extension.